FAQs

When will my car be ready?

During your initial consultation, an Airpark Collision Center estimator will advise you how many work days the repair will take once insurance approval is given. Please review our repair process for more information.

I’ve heard it can take weeks, sometimes a month or more to repair body damage to a vehicle. Is this true?

Usually, no. Length of repairs depends on the availability of parts, the amount of damage and the length of your insurance company’s estimation process. Keep in mind, the time it takes to repair the body damage to most vehicles can be significantly longer than that of a mechanical repair. Our office will contact you throughout the repair with status updates. You will always be informed.

Will my car ever be the same?

Your vehicle will drive the same, feel the same and look the same as it did prior to the collision.

I was told a part is on back order and can’t be delivered. Isn’t there any way you can locate one?

If the part you need exists anywhere we will find it. We have the ability to contact any retailer in the USA to help track down a part. In some cases, however, a part is either rare, or not currently in production. In this instance, an order will be placed with the factory to reinitiate production. Occasionally, but not often, this may take longer than expected.

What type of warranty do you offer?

We provide a lifetime warranty on our workmanship listed on the original repair order for as long as the customer owns the vehicle. Parts and paint material are warrantied through the manufacturer.

Why supplemental repairs are needed after you’ve already completed the estimate?

In order to gain approval from the insurance company on a repair estimate, we must leave the vehicle in the exact condition it was in when first brought to us. After approval, our technicians begin to disassemble the vehicle. At this point, it is probable that we will find additional damage to parts not visible during the initial estimate. We must then schedule another estimate review with the insurance company to obtain further approval before proceeding.

Are you able to coordinate all aspects of vehicle repair with my insurance company?

Yes, however, sometimes we may request your assistance in encouraging your insurance company to work with us in a timely manner-and confirm final payment.

What does I-CAR certified mean?

The I-Car certification ensures that each technician is trained to work on all makes and models of vehicles. Technicians that are certified, must prove work experience, take classes and pass exams for certification. Certifications expire frequently, so the technician must get re-certified. In addition, an I-CAR certified shop means that technicians receive ongoing training annually. I-CAR certifications ensure that the technicians will not only restore your vehicle’s appearance but make sure safety standards are also met.

Additional Reading:

Read Automative Paint FAQ

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