Collision Repair Info and Tips For The Inexperienced

If you are reading this blog then you are probably not one of our customers I would recognize by face, name or on Caller ID. Yes, believe it or not I see some of the same people throughout the year. If you frequent places like Costco, parking garages or like to valet park, a fender bender is bound to happen. Today I am choosing to cover several miscellaneous questions, rather than one specific topic. So here we go:                                                                                 

Rental Car ServicesRental Car Reimbursement

 Are My Rental Car Costs Covered by Insurance?

Claimants will most likely have their rental car costs covered. If you are an insured, it depends on your auto insurance policy. Some people, opt out of rental reimbursement to save a few dollars. Hopefully, you are not one of them! The cost for coverage is so minimal, it is simply not worth the risk!

How do I Pick Up and Drop Off the Rental Car?

Airpark Collision Center works with Enterprise and Hertz Rental Car. With a quick phone call from our office they will pick you up at our auto body shop and bring you to their store. When you return to Airpark Collision Center to pick up your vehicle, simply leave us with the rental. Both Hertz and Enterprise pick up vehicles from our location as a courtesy to our collision repair customers.


Vehicle Drop Off Vehicle Drop Off for Auto Body Repair

When Can I Drop off my Vehicle for Auto Body Repair?

Before allowing a customer to drop off a vehicle our office must check our production schedule and parts availability. Many insurance companies do not like customers to drop off unless they have already approved the repair. In addition, some insurance companies prefer customers to drop off Monday thru Wednesday. There are exceptions, if your car is non-driveable it simply has to be dropped off. Non-driveable can include anything from a tow-in to a headlight or tail lamp not working. If the vehicle is not safe to drive, it is deemed non-driveable.


Unrelated Damage Repair

Can You Repair Damage that is not Related to the Collision?

Airpark Collision Center, will be happy to repair unrelated damage as long as the customer is paying out of pocket for those repairs. Our office does not have the authority to approve or deny repairs billed to the insurance company. I do not advise trying to link unrelated damage to the original claim. Auto insurance adjusters are like CSI and they can tell what is related to collision impact and what is not.



Supplemental Damage EstimateSupplemental Damage 

What is a Supplement?

Once a technician disassembles the vehicle he often discovers parts behind exterior panels that are crushed or cracked. In addition, mechanical issues, warning dashboard lights, etc. could be found. In this case, the collision repair facility contacts the insurance company regarding the additional damage. A supplement is emailed, which includes photos, and a list of parts and labor. Many insurance companies will send an adjuster to examine the vehicle and make sure the supplemental repairs are absolutely necessary. Supplements can be small or large. For example, it  could range from simple items like clips, to more labor time and/or additional parts.

Why Does it Take So Long to Get a Supplement Approved?

Getting a supplement approved is a process. The collision repair facility must do their part and submit the necessary information. The insurance company may send an adjuster to inspect the vehicle-this could take 3-5 days. Once approved, we are allowed to order the additional parts. Once the additional parts arrive our technician can get back to work!



What is Betterment?

There are certain parts on a vehicle that the insurance company will not pay the entire cost to replace. For example, a customer is involved in an accident and a tire needs to be replaced. The insurance company will look at the existing tire and say, “this tire is 40% worn, we will pay 60% of the cost and the customer owes the remaining amount.” Betterment is paid to the auto body shop, since the insurance company will not be reimbursing us for the full cost of the tire. Betterment is paid in addition to the insurance deductible.


Insurance Check after CollisionThe Insurance Check                                          

What if my Insurance Check is Less than the Amount of the Estimate?

Insurance checks are often less than the auto body shop estimate. By law the insurance adjuster can only write what he “sees”. If additional damage is found by the auto body shop, the estimator will write a supplement and contact the insurance company for the additional cost.

Should I Cash the Insurance Check?

For your convenience you may bring your insurance check with you at the time of drop off or pick up. Simply sign the check over to Airpark Collision Center and we will take care of the rest. If extra damage is found, the insurance company will most likely issue payment directly to the auto body shop.


Auto body repair, is not a complicated process if you choose a reputable collision repair facility. Airpark Collision Center opened in 2006 and has earned a reputation for excellent customer service. Please contact us directly if you did not find the answer to your question. We are here to help you!



Airpark Collision Center

Tina Small has been part of the Airpark Collision Center team since 2006. Working directly with customers, her goal is to share frequent customer questions, and proper methods of collision repair.