Quality, Customer Service and FAQ’s in the Auto Body Industry

Since 2006 our collision repair facility set ourself apart from others in the industry by placing importance on honesty, quality work and excellent customer service. In keeping with this philosophy we have published many blogs over the years in hopes of sharing information for those navigating auto insurance claims and the collision repair process.

Does quality customer service really exist in a collision repair facility?

Quality customer service should encompass the entire customer experience and not just the vehicle’s auto body repair. Many customers use the estimate process to gauge whether the collision repair facility is right for them and their vehicle. Notice if the staff is welcoming and willing to answer your questions.

Data shows the average driver is involved in a collision only once every ten years and therefore questions are warranted. While your vehicle is in the shop, you should not wonder about your vehicle’s repair status. A collision repair facility practicing quality customer service will update you throughout the process. Some collision repair shops have so many customers at one time they use automated texts. For example, one might read, “Your vehicle is in reassembly.”

Airpark Collision Center, believes in going the extra mile. Our customers choose the method of contact: phone call, e-mail or text. Each method of contact is personal not automated. An auto body shop with good customer service can share details or answer questions. Personal service guarantees a better experience, and demonstrates customer appreciation.

Are there shops that are both auto body and mechanical repair?

Most auto body shops repair mechanical problems related to impact from the collision. Common mechanical repairs may include, suspension work, alignments, and replacement of parts such as fans and radiators. Services related to maintenance such as oil changes are usually not completed at a collision repair center.

Is my car a total if the airbags deployed?

When an airbag or airbags deploy, the vehicle is not an automatic total loss. Several factors need to be considered. How many airbags deployed and what is the cost of each airbag and the labor involved? In addition, what is the cost of repairing the rest of the collision damage? The sum of these expenses is compared to the value of the vehicle. The insurance company (or you- if paying out of pocket) will then determine whether the vehicle is a total loss.

How do I get an estimate to fix a dent in a car?

In this day and age, there are several ways to obtain an estimate. However, one of them is not on the phone. Recently, I received a call asking me how much is it to fix a dent. This question is impossible to answer over the phone considering dent repair is based on labor time. In addition, sometimes it’s less expensive to replace a door skin or panel rather than taking the time to repair the dent.

In order to provide quality customer service, we must write estimates as accurately as possible and that means seeing the vehicle damage. Below are the options for an estimate at Airpark Collision Center:

• Text a photo, year, make and model to 480-922-3006
• Click on the “quick estimate” tab on our website to send information about your vehicle’s collision damage.
• Walk-in or make an appointment to meet with one of our estimators.

What would be the estimated cost of auto body repair?

This question is similar, to the question above. It is impossible to give an estimate without viewing the damage. The quote is based on the amount of labor time, parts and materials. For example, the price of a replacement bumper varies. You can probably guess that a Chevy front bumper is less expensive than a Mercedes-Benz front bumper, but did you know the prices are correlated by more than the year, make and model?

For example, there are many different front bumpers available for a 2017 Honda Accord. Cutouts for sensors and lights may be located in different areas of the bumper. Parts are ordered and priced according to VIN. We can take it a step farther, and consider all the different buying options: New or used? Aftermarket or OEM? A conversation with the vehicle owner and viewing the damage allows for an accurate estimate.

Airpark Collision Center opened in 2006 focusing on quality customer service. We are locally owned and operated. Our customers can expect:

• Walk-in estimates are welcome-appointments not required
• We will write out of pocket estimates not just insurance claims
• We work with all insurance companies, but for the customer
• No 800 number or call center. Communicate with the same staff throughout the repair.
• Enterprise or Hertz Rentals may be dropped off at our facility

Call/Text us at 480-922-3006 or click here for a quick estimate!

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Tina Small has been part of the Airpark Collision Center team since 2006. Working directly with customers, her goal is to share frequent customer questions, and proper methods of collision repair.